Customer Management

Customer management allows you to create, edit, suspend, and delete hosting customers. After creation, customers receive their own login to the panel.

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Overview

The customer list displays all created customers in a table with search, sorting, and pagination.

Displayed Columns

Column	Description
Name	Customer's first and last name
Company	Company name (optional)
Email	Customer's login address
Status	Active or Suspended
Reseller	Assigned reseller (if applicable)
Package	Assigned hosting package
Sites	Number of websites
Databases	Number of MariaDB databases
Created	Account creation date

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Create Customer

1. Click Create Customer
2. Fill out the form:

Field	Required	Description
First Name	Yes	Customer's first name
Last Name	Yes	Customer's last name
Company	No	Company name
Email	Yes	Used as the login address
Reseller	No	Reseller assignment (only visible to admins)

1. Click Create
2. The system automatically generates a secure password
3. The email and password are displayed in the result dialog

Copy Password

Use the copy button next to the generated password to copy it to the clipboard. The password is only shown once.

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Edit Customer

1. Click the Edit icon in the action column
2. Change the desired fields (first name, last name, company, email)
3. Click Save

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Change Password

1. Click the Key icon in the action column
2. Enter a new password or have one generated
3. Confirm the change

Password Policy

The password must comply with the configured password policy (see Settings > Security).

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Suspend / Reactivate Customer

Suspend

1. Click the Stop icon in the action column
2. Confirm the suspension

Effects of suspension:

• The customer can no longer log in to the panel
• All of the customer's websites are deactivated
• Email delivery remains active (incoming emails are stored)

Reactivate

1. Click the Activate icon for a suspended customer
2. Confirm the reactivation
3. All of the customer's services are restored

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Delete Customer

1. Click the Delete icon in the action column
2. Confirm the deletion in the confirmation dialog

Irreversible Deletion

Deleting a customer removes all associated data: websites, databases, email mailboxes, FTP accounts, DNS zones, and files. Create a backup beforehand.

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Log In as Customer (Impersonation)

Administrators and resellers can log in as a customer to see their panel view:

1. Click the Login icon in the action column
2. You are automatically redirected to the customer view
3. A banner at the top indicates that you are logged in as a customer
4. Click Back to Admin to return to the admin view

Audit Log

All impersonation actions are recorded in the audit log.

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Reseller Assignment

Customers can be assigned to a reseller:

• During creation: Select a reseller from the dropdown
• During editing: Change the reseller assignment in the edit dialog
• Without reseller: The customer is assigned directly to the admin

Resellers only see their own customers. Administrators see all customers.

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Search and Filter

• Search field: Searches name, company, and email
• Sorting: Click a column header to sort
• Pagination: Navigate through large customer lists using the page navigation at the bottom